Terms & Conditions
Thank you for placing your Kozi Kidz order.
Please read through the Terms and Conditions carefully. By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.
Shipping & Handling
We aim to process orders within 1 – 3 working days.
Please note that orders placed after 2 pm on a Friday will not be dispatched until the following Monday.
A delivery charge of £4.95 will be charged on all orders inside the United Kingdom.
Mainland UK orders over £30 are carriage free.
Delivery within the EU is charged at £7.50, for Europe outside the EU the charge is £9.50.
For delivery to all other countries please contact us.
NOTE that for heavy or bulky items an extra cost may be incurred but this will be made cleared prior to the order being confirmed.
Delivery is provided by the Royal Mail or by courier with expected delivery times as follows:
UK 1- 2 working days
Europe (EU) 3 – 4 working days
Europe (outside EU) 4 – 5 working days
Rest of world as stated at the time or order
We are not liable for return postage however any item resent in replacement is free. We would also advise you to obtain proof of postage when returning items as we are unable to claim responsibility for any goods lost in transport. If any package does not arrive and is deemed missing, Royal Mail will take 14 days to verify this and in such instance we cannot send out a replacement product until this time period has elapsed.
Payments are processed through Sage Pay and PayPal in order to ensure maximum security at all times. Handling and collecting of any personal information is processed in accordance with local law and details are not sold to third parties.
Returns, refunds & exchanges
Consumer contracts regulations 2014
Under consumer contracts regulations 2014 customers have the right to cancel an order up to 14 working days from the date of receipt of the goods.
If for any reason you are dissatisfied with your purchase, you can cancel your order either by returning the goods to us or by notifying us in writing (includes e:mail) within the 14 day window of your intention to do so. Goods should then be returned within 14 days.
To return or exchange an item
Please send to the address below, ensuring that:-
- The goods are in a new and unused condition, with all original packaging and labelling enclosed.
- Goods must be returned to us in their original packaging, unused and in a re-saleable condition. Kozi Kidz reserves the right to deduct monies from refunds where the goods show signs of unreasonable use leading to diminished value.
- In the event of a refund, full refund of the product cost will be given within 14 days of receipt for goods returned in useable condition. Return postage costs will not be reimbursed unless the item is deemed to be faulty or in the case of an incorrect item having been sent out in the first instance.
- The original purchase receipt or invoice is enclosed
St Catherine's Drive
Telephone: 01302 746680
Note: We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for returned goods lost in transit.
If goods are damaged or faulty when you receive them please contact us immediately on the above number or by emailing us at firstname.lastname@example.org so that we can advise on the return and/or replacement of the item.
Damaged or lost items
If your order does not arrive or arrives damaged, we will replace the goods to an equal value or offer a full refund after a full investigation with Royal Mail has been carried out. Normally around 14 days. Damaged or lost orders must be reported to us within 14 days of the delivery date.
Thor Sten Ltd shall not be liable for any consequential loss whether this arises from breach of duty in contract or any other way. Liability for any claim shall not exceed the price of the goods supplied. This does not affect your statutory rights.
We aim to maintain an accurate website, with up to date stock, descriptions and pricing. In the unlikely event of an item not being available we will contact you to offer an alternative if available.
Thor Sten Ltd takes all reasonable steps to ensure a reliable website service, however we cannot guarantee that your use of this website will be interruption or error free and cannot be responsible or liable to you for any disruption, loss or corruption of any content or material downloaded or transmitted through the website.
We reserve the right to suspend the use of the website at anytime to perform essential maintenance, update information and to remove any inaccurate or unauthorised material.
Should contact one of our team for any reason please e:mail email@example.com, telephone us on +44 (0) 1302 746680 or write to us at:
Thor Sten Ltd T/A Kozi Kidz
St Catherine's Drive
All material, logos, website design, text and graphics on this site is the copyright of Thor Sten Ltd, and as such can only be used or printed off by our customers in the process of placing orders with us. For any other use written permission is required from Thor Sten Ltd.
Any dispute arising from the use of this web site will be governed by the laws of the United Kingdom.